What are Factory Refreshed devices?

These are a new breed of devices which come into the market due to the increasing complexity of manufacturing QC and logistics. The devices are like brand new machines with original warranty from the manufacturer. These devices are return back to the factory for a 2nd factory check (refresh) by the manufacturer due to issues that just slip through the net of the QC and logistical  processes. The products also includes those that are returned back to the manufacturer’s within the 7 days return policy. Issues includes:

  1. Software issues due to factory errors or consumer issues.
  2. Missing accessories or wrong packaging
  3. Damaged packaging boxes
  4. Mismatched printed configuration on box and actual configuration
  5. Minor hardware failure such as RAM, harddisk, adaptor
  6. Display or Demonstration Unit

Do note that these are like BRAND NEW units, which are not to be confused with refurbished units. Refurbished units are typically USED units, with their outer casing change to a NEW one to give people a false impression that the unit looks new.

All factory refreshed devices undergo a 2nd stringent check by the manufacturer before releasing in to market, selling at a cheaper price.

A thorough diagnosis

Devices are thoroughly diagnose by certified engineers from manufacturer to check everything over and find out what the problem might be.

Weeding out the issues

After the diagnostics are run, the missing/problem packaging or parts will be replaced by the manufacturers with the new parts!

Quality Control Checks

When the machine has been restored, it is put through several rounds of QC tests to guarantee that there are no further issues. Only after we’re satisfied that it has passed all testing rounds, we then believe that the machine is ready for sale!

Ensure customer satisfaction

We always to satisfy our customers to the fullest possible extent and that feeling is applied just as much to factory refreshed machines as it would with something brand new. All of our factory refreshed laptops come with the original manufacturer warranty as well as our own service warrant to ensure you are covered no matter what happens. With our factory refreshed devices listed at prices which could be 70% of their original value, there isn’t a better time to consider buying a factory refreshed device!



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